Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices, including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo.

The Global Security Organization provides industry leading security and privacy services to TikTok globally. Our organization uses four principles that guide our strategic and tactical operations. First, we champion trust and transparency, leading the charge in organizational transparency and execution of security and privacy capabilities that drive customer trust. Second, we are a business catalyst and enabler, embodying the DNA of technical innovation. Third, We drive risk informed and empowered decision making, giving our business leaders the information needed to make key decisions. Finally, we proactively identify and reduce risk while enabling innovative product development – to consistently build sustainable world-class security capabilities.

We are looking for a Crisis Manager to join our Global Business Resiliency and Crisis Management (BR & CM) Team. The crisis manager will be responsible for representing the BR & CM Team in all crisis-level incidents and events within the region. During crisis situations, this role will coordinate response actions, support critical decision making, and facilitate post crisis analysis. The role will also support steady state operations, including working with Intel teams for crisis monitoring; maintenance of regional-focused crisis plans and training; and exercising of the crisis management team.

Job Description

– Operationalize crisis management programs, frameworks, technology, capabilities, and services, including exercises
– Responsible for ensuring the maintenance, training, and testing of the crisis management team
– Lead regional crisis teams during mid-level crises, plan and train regional teams during steady-state
– Advise, guide, and direct regional security operation leadership and stakeholders on crisis incident strategy and execution
– Work with a broader team to design and refine a global crisis management strategy, and use the global crisis management plans to develop subsequent regional protocols
– Support the Global Business Resiliency and Crisis Management leader in maintaining a cadence for exercise simulation and review
– Works closely with crisis management leadership and regional
– Support executive- and corporate-level crisis managers during enterprise-wide crises
– Support metrics and reporting for crisis and incident data

Qualifications
Highly experienced in:

– All-hazards crisis management operations, planning and/or exercises, including program design and implementation
– Coordinating corporate functions in a highly complex environment (multi-national preferred)
– Managing through ambiguity and ability to make high stakes decisions with limited information
– Developing executive communication
– Prioritizing workload to meet deadlines and objectives
– Writing clearly and succinctly, and in a manner which appeals to a wide audience
– Coordinating high-profile, complex crisis situations
– Smart judgements and decision making during high-urgency situations
– Large-scale, complex business resiliency planning and/or continuity of operations
– Global and diverse business environments
– Social media, entertainment, startup, and/or tech industry (preferred)
– 8+ years experience (preferred)

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn’t be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to us at USCR@tiktok.com.