The Position

We’re currently looking for an Experience Designer to support Twitter’s Career Experience Design Team. The Experience Designer will partner with the Senior Experience Designer, Visual Design Lead, Content Strategist and Program Managers. They will report to the Experience Design Manager. In this role, The Experience Designer will use service design techniques to produce exceptional experiences for all Tweeps while crafting tools for facilitators, managers and leaders that support the career journey.

The Career Experience team is responsible for designing, supporting, implementing, and evaluating talent management and organizational development programs and initiatives. We design programs to improve employee engagement, retention, performance, build capability and help Twitter achieve long-term success. We’re a fast-paced, action-oriented team that thrives on collaboration, leveraging cross-functional expertise, and questioning the status quo to most effectively utilize our systems and development resources.

We want every employee to grow and have an impact at Twitter.

 What You’ll Do:

  • Intake program design needs and translate them to a design strategy
  • Initiate and drive reviews, documentation and analysis of current state
  • Co-create design solutions with program owners and related stakeholders
  • Produce design blueprints to drive execution and program synergy across all Career Experience programming and where applicable People Team programming.
  • Break down blueprints to clear design briefs and drive their execution through shared collaboration with other team members
  • Design tests, retros and reviews to drive rapid iteration
  • Support execution of designs to ensure design fidelity
  • Oversea the quality of finished execution tools to ensure sustained standard of future deployments

 Who You Are:

We’re looking for someone who can design end to end experiences for our people. You will test, recommend and amend the execution of career experiences to ensure they are consistent, Tweep centered and well thought out.

  • Proactive individual with strong service orientation
  • Ability to anticipate friction points and work to proactively remedy them with good design
  • Proactively tests and experiments with technology to design desirable experience flows
  • Ability to understand and respond to multiple stakeholder needs with good design
  • Innovative mindset with the ability to look to other industries/disciplines for inspiration

If this sounds like you, you probably have experience with:

  • Setting up programs or services from the ground up
  • Re-imagining existing employee experiences challenging the status quo
  • Analyzing data to understand people behavior, sentiment, challenges and opportunities
  • At least 4 years of experience in designing and/or managing programs
  • Experience working in a high tech, fast-paced, a dynamic environment.
  • Strong ability to work autonomously and collaboratively in a creative environment
  • Experience in defining and designing back-end processes for events, workshops, system flows or content flows.
  • Experience in managing people, content, schedule and communication through a variety of systems .

Twitter is what’s happening and what people are talking about right now. For us, life’s not about a job, it’s about a purpose. We believe real change starts with conversation. Here, your voice matters. Come as you are and together we’ll do what’s right (not what’s easy) to serve the public conversation.