Customer Service Representative – Late Shift – Work from Home 

Welcome to Zazzle, a world of customised products made for you, with love. The mindset at Zazzle is that anything is possible!

We need some amazing, creative people to join our Zazzle family on the late shift team! The shift time in Monday – Friday, 40 hours a week 5pm-1.30am

Zazzle prides itself on creating an amazing, fun, easy, social and reliable service. You must be willing to take a fresh approach as you respond to customer inquiries via e-mail, on the phone, chat or social media.  You  do not need previous contact centre experience just a passion for customers.

What will Zazzle offer you?

  • Competitive salary
  • Referral bonuses
  • Employee discounts for our website
  • Employee discounts for local restaurants
  • Dog friendly office
  • Dynamic, diverse and fun work environment
  • World class training program with ongoing support
  • Complimentary snacks, fresh fruit, coffee, tea & milk available 24/7
  • Chill out areas with table tennis, connect 4, giant jenga and our little reading corner
  • Health seminars
  • Charity fundraising days
  • Treat days

Overall, this position requires that they can easily adapt into our delight philosophy and provide outstanding customer service to every customer, every day.

Responsibilities:

  • Communicate with our customers to ensure they are completely satisfied with their Zazzle experience
  • Methods include: e-mails, phones and chat (as well as social media)
  • Help customers in a professional and timely manner including but not limited to:
    • Process return orders
    • Cancellations
    • Replacements
    • Promotional offers
    • Order updates
    • Design help
    • Website navigation
  • Exude confidence with a professional demeanour
  • Understand and preserve company goals as well as drive and motivate fellow team members to delight our customers
  • Other duties as required

Minimum Requirements:

  • Excellent written and spoken English
  • Excellent IT and typing skills
  • Proven success of managing difficult customer situations
  • Team oriented and works well with others
  • Quick learner and able to apply techniques in a fast-paced, high pressure and demanding environment
  • Strong attention to detail, can multi-task and is organised

Zazzle has also been nominated in the following categories by CCMA Ireland for 2019:

  • Best Customer Experience
  • Training & Development Programme
  • Contact Centre of the Year (medium sized business)

We want you to be a part of this journey with us, apply now and join the team! We look forward to welcoming you on board.