Customer Service Representative

Company Overview:

BetBright is a digital entertainment company. Through innovation we aspire to give our customers the most compelling and entertaining gaming experience possible. We are bringing the very best in e-Commerce practices to the gaming sector.

We have developed our own gaming platform and are continually improving it. This allows us to be innovative and extremely agile. Our goal is to disrupt, through innovation, the current status quo and become the leading digital entertainment company in Western Europe.

Job Description:

BetBright are looking for Customer Service Representatives to join our growing Customer Service team! Are you:

  • Passionate about all things Sports and Sports Betting?
  • A Customer Service whizz?
  • Bubbly, Energetic and Eager to learn?
  • Ready to have fun at work?

Then we want to hear from you!

The Customer Service Representative role is a key role that is at the forefront of BetBright and which works alongside many areas within the organisation. It is a broad and varied role, where no two days are the same! At BetBright, we embrace career progression and this role opens up doors to many opportunities within BetBright and beyond- this is just the beginning!

Why work for BetBright? Find out here: https://www.youtube.com/watch?v=vFev9fKwXlU

Key Responsibilities

• Providing assistance to internal and external customers via all available channels of communication (email, phone and live chat).

• Working as part of a dynamic team of professionals.

• Being the face of BetBright and championing the BetBright brand to our customers

• Liaising with other departments across the business.

• Assisting the department in reporting market activities.

• To meet and exceed customer expectations, ensuring customers are listened to and experience the best of BetBright customer service

• Working towards agreed goals and targets.

• Keeping up to date with promotions, competitions and special offers.

• Assisting the fraud department with fraud checks and processes.

• Capturing required data and process through appropriate systems

Requirements

Must be able and willing to work on shift including weekends and public holidays

• Previous experience in the Sports Betting/ I- Gaming industry

• Proven experience within a customer service environment.

• Customer service focused.

• Excellent level of spoken and written English.

• Excellent telephone manner and written communication skills

• Good computing skills, especially in web-based applications.

• An interest in the I- Gaming industry.

• Ability to be flexible in a diverse and fast-paced environment

• Ability to meet deadlines with a positive approach

• Ability to work independently and as part of a team

Preferred:

• Experience in telesales a distinct advantage

Working Hours and Conditions:

  • Candidates will be required to be available between the hours of 8am-12am (37.5 hours per week)
  • Rotas may change to suit business needs