We are currently hiring for the position of Customer Support

Pointy is a Dublin-based start-up with substantial backing from top-tier international investors. Our founding team is ex-Google, ex-Oxford, and previously sold a startup to Google.

Pointy helps shoppers find products for sale in their local area. When someone is looking for something you sell, Pointy sends customers to your store.

The candidate will be part of our Support Team and will be the first point of contact for our ever-growing customer base. This is a dynamic role, which will also include administrative duties.

Your primary qualities will be excellent communication skills, working on your own initiative, and good at problem solving.

You should be ready for a high level of commitment to an intense and challenging company in a fast-moving startup environment.

You’ll be joining a stellar team at an early stage. We’re going to have a lot of fun, and we want you to join us. Our offices are located at NCI Business Center, Mayor Square in the IFSC.

Essential Requirements:

  • Some customer service/support experience: a core part of the role will be communicating to customers by phone and email.
  • Comfortable with working as part of a team as well as on one’s own initiative.
  • Determination, grit and a hard-working, positive attitude.
  • Organisation, attention to detail and an ability to strictly adhere to processes.
  • An aptitude for creative problem-solving.
  • The ability to listen to customers, identify their needs and clearly communicate issues to the broader team to help us perfect our service offering.

Bonus Requirements:

  • Previous tech support experience.
  • Previous experience in a small retail or family business.
  • An ability to connect with small retailers and understand their day-to-day issues.
  • Previous entrepreneurial experience or time spent in early stage start-ups.
  • Leadership and team management potential.

APPLY:

Please email jobs@pointy.com with a single paragraph explaining why you’re suitable alongside your CV or LinkedIn and any additional supporting materials.